Quicken won't open on my computer - it opens and then closes -

MaryUnderhillSylvester
MaryUnderhillSylvester Member ✭✭
edited January 2020 in Errors and Troubleshooting (Windows)
I can't open Quicken on my computer

Best Answer

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Have you tried restarting your computer? If so, what happens when you try to start Quicken? Try holding the Ctrl key down and starting Quicken.
    Quicken Subscription HBRP - Windows 10
  • MaryUnderhillSylvester
    MaryUnderhillSylvester Member ✭✭
    Still can't open Quicken. I'm on a PC.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2020
    MaryUnderhillSylvester said:
    Still can't open Quicken. I'm on a PC.
    Since we are not looking over your shoulder.... you need to help us with some details.
    Is this a new problem, or are you a new user after a recent install or upgrade ?
    What happens when you click on the Quicken icon ?
    EDIT - also updated the topic title to better reflect the actual Q&A

    QWin Deluxe Subscription - Win10
  • MaryUnderhillSylvester
    MaryUnderhillSylvester Member ✭✭
    I've been gone for 10 days and Quicken won't open on my PC. I'm trying to sync Wells Fargo. The program won't open. It appears and then closes.
  • MaryUnderhillSylvester
    MaryUnderhillSylvester Member ✭✭
    I have not renewed my subscription. Is that the problem? This is very frustrating.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2020
    MaryUnderhillSylvester said:
    I have not renewed my subscription. Is that the problem? This is very frustrating.
    The status of your Quicken subscription or any other older versions
    does not make it - not start -
    SO.... not related to your problem -
    To view your status - you can log into - Quicken.com -
    with your Quicken User ID / password
    and view your current version and status inforrmation


    QWin Deluxe Subscription - Win10
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Again, try holding the Ctrl key down and starting Quicken.
    Quicken Subscription HBRP - Windows 10
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2020
    try this....
    Hold the CTRL key - and double click on the Quicken desktop icon.
    This should open Quicken BUT without opening the last used Quicken data file.
    If Quicken opens.... Great - it's not the Quicken program, but maybe the data file.
    You should then be able to .... File --> Open -->
    QWin Deluxe Subscription - Win10
  • Lyndasue0
    Lyndasue0 Member ✭✭
    I am having the same problem. I've tried holding the CTRL key and double clicking on the Quicken icon, but it shows the icon and then closes. I think I caused it. I had a pop-up to update the software. I let it start, and then realized I needed to do something else, so I stopped it. Haven't been able to open Quicken since. I have a back-up, but it won't open either. I'm becoming desperate. My life is on Quicken, unfortunately. Help please.
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Using QcleanUI to resolve issues installing or uninstalling Quicken for Windows
    Quicken Subscription HBRP - Windows 10
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2020
    Lyndasue0 said:
    I am having the same problem. I've tried holding the CTRL key and double clicking on the Quicken icon, but it shows the icon and then closes. I think I caused it. I had a pop-up to update the software. I let it start, and then realized I needed to do something else, so I stopped it. Haven't been able to open Quicken since.
    OK.... go to log into your Quicken.com account -
    Scroll down - and download and INSTALL the latest - Quicken for Windows -




    QWin Deluxe Subscription - Win10
  • Lyndasue0
    Lyndasue0 Member ✭✭
    But will I lose all the info already in my Quicken?
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Lyndasue0 said:
    But will I lose all the info already in my Quicken?

    The data is in the QDF data file - NOT embedded in the program.
    Quicken is like MS Word or MS Excel - all the data is saved in a "file" -
    QWin Deluxe Subscription - Win10
  • MaryUnderhillSylvester
    MaryUnderhillSylvester Member ✭✭
    I had to pay the annual $99.99 fee to have access to my download and files.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2020
    MaryUnderhillSylvester said:
    I had to pay the annual $99.99 fee to have access to my download and files.
    huh - ....
    Didn't you have the old install CD or a copy of the downloaded install file ?
    You purchsed the highest version of Quicken - $99 - for Home & Business ?
    Not sure we got all the facts for your situatiopn - there are 2 folks in this discussion.
    But I guess you are up and running....


    QWin Deluxe Subscription - Win10
  • jas71188
    jas71188 Member ✭
    I have tried all the suggestion to try to open Quicken on my desktop. I can not get through to customer support. Why am I paying for something I can't use? I am beyond frustrated. What now? It won't open after today's attempted update.

    The message I'm getting is this: "unable to initialize Quicken run-time components" I did restart & same message (twice)/
  • jas71188
    jas71188 Member ✭
    Do I need to uninstall & start again. Hope not. Last backup I did was in December, 2019......
This discussion has been closed.

Categories