How do I deactivate an account?

1wilyrod

Sometime back I had to have my credit card replaced due to an unauthorized charge. Quicken shows me with 2 accounts now. I understand that I need to deactivate the old card account, but when I try, I'm advised that I can't because there are downloaded charges that must first be accepted into the account register. There are none that I can see. I suspect all was transferred to the new card number. How can I fix this?

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/quicken-says-there-are-transactions-accept-i-do-not-see-any

1wilyrod

I followed the steps in the article, but to no avail. All of the entries/transactions on this account are showing either "cleared or reconciled". In thinking about it, I may have manually moved some of the uncleared transactions over to the new account number. (thinking I was doing the right thing, of course, but not sure at this point). Since it's a credit card account, I was not too concerned that the balance was exactly correct.

I hope you have another suggestion. I've tried to reach Support numerous times. Don't get anything but a busy signal.

Anyway, I truly appreciate your efforts..............1wilyrod

Sherlock

1wilyrod said:

I followed the steps in the article, but to no avail. All of the entries/transactions on this account are showing either "cleared or reconciled". In thinking about it, I may have manually moved some of the uncleared transactions over to the new account number. (thinking I was doing the right thing, of course, but not sure at this point). Since it's a credit card account, I was not too concerned that the balance was exactly correct.

I hope you have another suggestion. I've tried to reach Support numerous times. Don't get anything but a busy signal.

Anyway, I truly appreciate your efforts..............1wilyrod

I suggest you try contacting Quicken Support by chat?