Problem with Servus Credit Union / EZcard [edited title]

I am sure this has been answered. Trying to open QFX file of mastercard data from Servus Credit Union / EZcard. Getting error currently unable to recognize the financial institution information. Already tried to refresh the branding and profile settings, but the name does not show in the selection list. EZcard shows in list of supported banks.
Using the starter subscription edition on a new laptop, windows 10, with brand new downlaods and file creations. Log files show no error. Same on an old machine where Quicken has been used for years. Thank you.

Answers

  • ralph123ralph123 Member
    Ralph123 - adendum - EZcard shows in the web listings of Quicken supported banks.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited January 30
    If you haven't already, I suggest you contact the financial institution.

    Servus Credit Union Canada - Maste only supports the Express Web Connect connection method for credit accounts.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
    Quicken user since 1997
    Premier on Windows 10
  • splashersplasher SuperUser ✭✭✭✭✭
    In the .QFX file, look at it with Notepad and look for the # after the FID entry.
    Then search in the FIDIR.txt file (hidden file at:
    C:/ProgramData/Quicken/Inet/Common/Localweb/Banklist/2019 ) for that # to see if it is listed and if so, what is the name of the financial institution?

    -splasher  using Q since 1996 -  QW 2017 & Subscription  -  Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • ralph123ralph123 Member
    Sherlock - Financial institution says talk to vendor. Splasher - will check the files and let you know.
    Thanks.
  • ralph123ralph123 Member
    Splasher - did the checks suggested.
    From the QFX files - MBNA = 5852, eZcard = 2827
    Neither number appears in the Banklist / 2019 or /2018 file
    MBNA file loads manually, eZcard file gives the error
    tried substituting the QFX number into a reasonable banklist file entry and then substituting a reasonable banklist file number into the QFX file - still no go.
    My banklist file has 90 entries, perhaps there are other / longer files out there.
    Checked and says I have the latest updates.
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    Hello @ralph123

    Thank you for sharing the details of this issue with the Community, although I apologize for any frustration or inconvenience experienced.

    May I ask, what version and release of Quicken are you using?

    Do you have Quicken for Windows Canada or US version?

    If you wanted to log into the account at the financial institution website, what URL address would you go to?

    Please let us know, thank you.

    Sarah
  • ralph123ralph123 Member
    Sarah -
    The master card site is https://www.ezcardinfo.com/
    My Quicken is year 2019; version R22.15; build 27.1.22.15; edition Canada
    Thank you.
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