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Paycheck/401k Account Transfers Breaking - Possibly by Cloud Sync

Turning on cloud sync for a checking account with paycheck transactions will BREAK the account link for the transfers to the 401k account (both employee and employer contributions). Also broke some FSA and HSA transfers for me.

File Validation shows these transactions as broken.

HOVERING over the paycheck transaction in the register will show the split but OPENING the paycheck splits shows a completely blank transaction. Fixing requires the WHOLE paycheck to be entered from scratch for EACH paycheck.

ALSO, I did notice while editing some of these transactions before the issue appeared that the "Employer Match Contribution" and offset showed up as "After-Tax Deductions". I assume that Quicken treats the Employer Match as a special/hidden After-Tax Deduction that is not normally supposed to appear to the user. When they appear that means something is glitching out that is probably contributing to this issue.

This has apparently been around for a while...

https://community.quicken.com/discussion/7365766/disappearing-401-k-contributions-from-paycheck/p3
https://community.quicken.com/discussion/7805148/paycheck-401k-contributions-disappear-qw2019#reply_19943444
https://community.quicken.com/discussion/7861045/r22-12-broke-paycheck-function
https://community.quicken.com/discussion/7736086/paycheck-split-values-are-gone#latest

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @redcantelope

    Thank you for taking the time to report this issue and share the details of your investigation with the Community.

    I have shared this post with our Product Teams who are investigating further, however, I was wondering if you would be willing to share a copy of your data file where this issue can be observed with our teams for debugging purposes?

    If so, please reply here to let me know and I'll reach out with further information.

    Thank you again,

    Sarah
  • redcanteloperedcantelope Member ✭✭
    Hi yes! I'd love to work with the Product Team on this LMK how/where to send file.
  • redcanteloperedcantelope Member ✭✭
    > @Quicken Sarah said:
    > Hello @redcantelope
    >
    > Thank you for taking the time to report this issue and share the details of your investigation with the Community.
    >
    > I have shared this post with our Product Teams who are investigating further, however, I was wondering if you would be willing to share a copy of your data file where this issue can be observed with our teams for debugging purposes?
    >
    > If so, please reply here to let me know and I'll reach out with further information.
    >
    > Thank you again,
    >
    > Sarah

    Hello?
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @redcantelope

    Thank you for visiting the Community to follow-up on this issue, although I apologize that you haven't received a follow-up response.

    Please navigate to Help > Report a Problem.

    In the form please include the subject: "Attn: Sarah QWIN-16828"

    Be sure to include all of the logs and a sanitized data file.

    Thank you,
    -Quicken Tyka
    -Quicken Tyka
This discussion has been closed.