Can't get Portfolio X-ray to work - SAMLERROR: Redirect failed

Randy40

When I try to use Portfolio X-ray I get this error message:

SAMLERROR: Redirect failed

Anyone know a fix?
Thanks

Quicken_Natalie

Hello @Randy40,

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

It seems that the Community may need a bit more information to be able to assist you further. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

Quicken Natalie

StGeorge

Hello - I get the same error - and have been getting this error for some months now. In fact, I'm not sure Portfolio X-Ray has ever worked for me.
Using Quicken Premier
Version: R24.14
Build: 27.1.24.14

Randy40

Using Quicken Premier
Version: R24.14
Build: 27.1.24.14

Membership valid until January 25,2021

Quicken_Natalie

Hello @Randy40 & @StGeorge,

Thank you for providing these additional details!

If you have not already done so, I suggest taking a look at the Discussions found here and here, where other Users have also received the SAMLERROR when attempting to use the Portfolio X-Ray. 

Please post back to let us know if the suggested solutions in these Discussions help to resolve this matter for you.

Thank you,

Quicken Natalie

StGeorge

This resolved the issue for me. Thanks!

q_lurker

@Quicken_Natalie
Thanks for the two links in your prior message.  Both helpful.  But ... 

I was able to track this down to inclusion or exclusion of one specific security - a bond.  It's ticker is not an exchange traded ticker, but neither are another 19 bonds that do not create the problem.  The symbol I am passing through is also not specifically unique or different than the other 19.  I am at a loss at this stage as to why this one security causes the SAMLERROR error.  Still investigating. 

Assuming it is ticker based (inside quotes)
"KS Law 5% 090123"  causes the error
"KS Lea 5% 090124"  does not cause the error.
I suspect there is something else involved.  Both bonds carry the Quicken type = Bond, Asset Class = Domestic Bond.  

(This all applies on a copied/validated file using QW-Subscription R25.10.)

On another note, FWIW, these 'bonds' (or any other security) with non-exchange tickers or with CUSIP as tickers do not get factored into the Morningstar X-Ray summaries.  That is understandable and not unexpected by me, but I don't know that it is documented anywhere.