Error - Mail system support is not available - Build 25.1.19.8

Clarence Sundram

Windows 10

Greg_the_Geek

Mail system support is not available for what?

Clarence Sundram

I am trying to email an invoice from Quicken, which I used to be able to do with no problem. Now I get this error message when I try.

Clarence Sundram

Also, I cannot copy the invoice to the Clipboard as that option is greyed out.

NotACPA

Quoting from the "What's Happening" article that's posted st the top of this forum.

Posting in the Community

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Ps56k2

Clarence Sundram said:

I am trying to email an invoice from Quicken, which I used to be able to do with no problem. Now I get this error message when I try.

ok - have you recently upgraded your version of Quicken ?

What version are you currently using - ...  Help --> About Quicken

Quicken changed from using MS Outlook on the same computer,
to currently using an internal Quicken email server -
not requiring any external programs -

EDIT - updated topic title to better reflect actual Q&A

Clarence Sundram

I am using the latest version --at least that's what Quicken tells me. Build 25.1.19.8. I have never used MS Outlook with Quicken. When I used to email invoices, they would show up in MS Edge or Google Chrome. Is there some setting in Quicken I need to change? I looked through Preferences but could not find any. Thanks for your help.

NotACPA

When did this problem first happen? Because you're running QW2016, and "online services" for that product expired on 4/30/19.

I don't know for sure that sending emails is a "online service" but it certainly MIGHT be.

In which case, the only remedy is to purchase a newer product year of Q.

Greg_the_Geek

And MS Edge or Google Chrome are not MAPI compliant email programs that would work with Quicken 2017 and earlier.