Account column incorrect balance

bhughes1218
bhughes1218 Member ✭✭
After entering transactions on an investment account and then correcting two entries, the account value column reported an incorrect balance (now showing a negative balance). I can not get it to update correctly. The portfolio value is correct. Help. I don't want to have to erase and reenter data. I never once had this problem on my older version.

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @bhughes1218

    Thank you for taking the time to visit the community to post your issue, although I apologize that you haven't received a response.

    If you haven't done so already, I would start by looking for placeholder transactions in the register, more information can be located here.

    If this is not the source of the problem, the only step left would be to reconcile the account and locate the cause of the discrepancy.

    You may want to consider contacting support directly, as they have the ability to initiate a screen share session to view the problem and help locate the issue.

    https://www.quicken.com/support#contact-support

    Thank you,

    -Quicken Tyka

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