One Step Update Problem with One Mutual Fund

BI350dtm

I have 10 Canadian Mutual Funds. When I run One Step Update, 9 of the 10 download properly. The 10th - TDB162 will not download despite multiple tries. Trying to get a quote also doesn't work for this one fund. I am using the Canadian 2019 subscription Version R22.15 Build 27.1.22.15 on a Windows 10 laptop. Any suggestion on how to get price history for this one fund.

rlopez

I have the same issue with mutual funds reported and documented since April 14, 2019 and Nov 11, 2019 under reference # 7159077 .. no one has taking ownership of the problem .

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

I am also unable to add this security into Quicken, it appears to be an issue with the security itself.

Please navigate to Help > Report a problem to report this issue.

Thank you,

-Quicken Tyka

rlopez

Thank you Quicken_Tyka.

Thank you for your suggestion. Please take note that this problem was reported on April 2019 , Nov 2019 also with an email to the president in Jan 2020, yet to hear any resolution for it reference # 7159077 and "Ticket ID":"7351308"}

Quicken_Tyka

Hello @rlopez

Thank you for the response and for providing more details, although I apologize that you have been experiencing this trouble for some time now.

I do see that the Office of the President team has been trying to schedule a time with you.

Please respond to the last email that you have received to get in touch with them to get this sorted out.

Thank you,
-Quicken Tyka

rlopez

I did back in January 27, 2020 .... still waiting, thank you

rlopez

Hello @ Quicken_Tyka

I got this email from "Quicken Office of the President"

"We have attempted to contact you twice in regards to your webform submission to the Office of the President. After looking over your case we will attempt to see if we can get your Security added back into our software. So you are aware, we pull our security list from Morningstar which the security you gave us is absent. We can't guarantee the success we will have in getting Morningstar to add them back to their list, but we will submit a ticket to have it added. We hope this helps.
Thank you
Quicken Office of the President"


Strange I have no calls or message from Quicken; Wondering where they are calling?

Anyway I follow up with Morningstar

https://www.morningstar.ca/ca/report/fund/performance.aspx?t=0P0000VX9P&[email protected]&lang=en-CA


and the Mutual fund BMO70151, is present in their list. ????? very strange ...

mistery continues , it appears to me that the issue is in Quicken software. any thoughts?

smayer97

Please see if the info in one of these 2 threads helps:
https://community.quicken.com/discussion/7852547/canadian-mutual-funds-quotes-are-not-downloading#latest

https://community.quicken.com/discussion/7865760/some-canadian-mutual-funds-not-updating

Please report back which one helps or not.

rlopez

hello smayer97

NO

smayer97

sorry that trying those solutions did not help.

rlopez

[removed - duplicate comment]

BI350dtm

Quicken_Tyka

Where do I find the Help>Report button?

I have 2 mutual funds that won't download price history - TDB162 as mentioned in first post and another SUN648 in my wife's accounts.

Both are listed on the Morningstar web site.

How do I contact the Office of the President to try to get them to add these two to the Morningstar database?

rlopez

[email protected]

View image below,
Select " report a problem and submit web form with attachments

Abel