When will Quicken Canada start providing timely release notes? I.E. when an update is available.

Peculiar_Investor

I was prompted today with "A new version of Quicken (Release 2019 R22.29) is available for download." So I naturally head to https://www.quicken.com/support/subscription-release-quicken-windows-release-notes to find out what is changed/update/new.

Deja vu all over again. There is nothing available.

For those keeping score at home (I certainly am):

- October's query (https://community.quicken.com/discussion/7861872/when-will-quicken-canada-start-providing-timely-release-notes-i-e-when-an-update-is-available),
- September's query (https://community.quicken.com/discussion/7860580/version-r19-43-build-27-1-19-43-whats-new-and-changed-q-win-canada)

My apologizes if this is getting repetitive, but this is frustrating. As I've previously posted, I'm not willing to "blindly" accept software updates without at least some knowledge of what has changed.

JustMeHere

I can't speak for the Canadian version since I'm using the US version, but in the US version when prompted like that there is button/link for "What has changed" in that dialog itself.

The release notes can lag behind on the web site in some cases because they are releasing that patch to "a limited amount of users" as a test.

Even in this case they usually do post the install/release notes within a day or so, and as such a user could just not accept the update and wait for it to be posted on the website with release notes if not available in the update dialog.

Peculiar_Investor

Sadly in the Canadian version there is no link and the release notes often are not available for days or weeks. This has gone on far too often for Canadian users.

#frustrated

Peculiar_Investor

> @JustMeHere said:
> Even in this case they usually do post the install/release notes within a day or so

So let's test that theory and maybe document the time lag that Canadian Quicken users experience.

February 14th, nothing about R22.29 on the Release Notes page.

Peculiar_Investor

February 15th, nothing about R22.29 on the Release Notes page.

Peculiar_Investor

February 16th, nothing about R22.29 on the Release Notes page.

Peculiar_Investor

February 17th, still nothing about R22.29 on the Release Notes page.

smayer97

(to be fair...it was a long weekend) (not that I think that will make much of.a difference )

Peculiar_Investor

> @smayer97 said:
> (to be fair...it was a long weekend) (not that I think that will make much of.a difference )

Understood but also being fair, my Quicken Canada tried to update on Thursday February 13th, 2 days ahead of the long weekend.

If this was the first time this had happened I'd be willing to give Quicken the benefit of the doubt, but as I've posted here, this is a repeating pattern. In fact @Quicken_Natalie responded in the October topic with:
"Thank you for bringing this issue to the attention of the Community and for providing feedback regarding this particular topic.

I apologize for the delay in the availability of Release Notes via our Support site, however, we are working to make these more robust and readily available."

4 months later and no progress is disappointing and frustrating.

smayer97

Not arguing with you... I fully agree with you.

JustMeHere

The patch and release notes for R22.29 are now there.

Peculiar_Investor

> @JustMeHere said:
> The patch and release notes for R22.29 are now there.

Link please because I'm still not seeing them on https://www.quicken.com/support/subscription-release-quicken-windows-release-notes.

It looks like there has been an update for the US version, Release R25.10 (US Versions, Feb 2020)

The most recent on the Canadian version is Release R22.23 (Canada Versions, Jan 2020)

Claude Blouin

February 19th, still nothing about R22.29 on the Release Notes page.

JustMeHere

@Peculiar_Investor Hmm didn't even know that page existed.

I look here for new patches and release notes:
https://www.quicken.com/support/patching-updates-windows

Peculiar_Investor

> @JustMeHere said:
> @Peculiar_Investor Hmm didn't even know that page existed.
>
> I look here for new patches and release notes:
> https://www.quicken.com/support/patching-updates-windows

Thanks for that link. I didn't know that page existed.

So why does Quicken maintain two difference pages with Release Notes and more importantly why aren't they kept in sync?

JustMeHere

Peculiar_Investor said:

So why does Quicken maintain two difference pages with Release Notes and more importantly why aren't they kept in sync?

I don't know, your guess is as good as mine.  Seems like a bad practice.

BTW I noticed that the page I gave was updated at the same time the US version was posted, so the timing might be that when updating that page for the US version they noticed the Canadian version needed updating too.

Quicken Inc (and Intuit before) them do seem to treat the Canadian customers as "after thoughts".  They really need to step up their game in this area.