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I'm using Quicken 2017 for Mac and can no longer download transactions from my CU.

My CU just started requiring 2 factor authentication so this may be the problem. I'm not given the option to enter that when I try to download. It just says there's a server communication error and some kind of account mismatch.

Best Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi Bobby Glenn,

    Just curious - are you trying to connect to NFCU?  If so, you do have an option to eliminate the 2 factor authentication.


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • Bobby Glenn
    Bobby Glenn Member ✭✭
    Accepted Answer
    Hi Frank, no it's another credit union (Knoxville TVA Employees Credit Union) but that's a good suggestion. I'll see if I can opt out. Thank you!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Okay - let us know how that works.


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • Bobby Glenn
    Bobby Glenn Member ✭✭
    Accepted Answer
    Yes, I called the credit union and they took care of it in about 2 seconds. It looks like they opted me out of the 2 factor authentication because it doesn't ask for that anymore. Thanks for the tip!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    @BobbyGlenn,

    No problem - I am glad that it worked!


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi Bobby Glenn,

    Just curious - are you trying to connect to NFCU?  If so, you do have an option to eliminate the 2 factor authentication.


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • Bobby Glenn
    Bobby Glenn Member ✭✭
    Accepted Answer
    Hi Frank, no it's another credit union (Knoxville TVA Employees Credit Union) but that's a good suggestion. I'll see if I can opt out. Thank you!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Okay - let us know how that works.


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • Bobby Glenn
    Bobby Glenn Member ✭✭
    Accepted Answer
    Yes, I called the credit union and they took care of it in about 2 seconds. It looks like they opted me out of the 2 factor authentication because it doesn't ask for that anymore. Thanks for the tip!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    @BobbyGlenn,

    No problem - I am glad that it worked!


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
This discussion has been closed.