Why does Quicken continually crash when attempting to scan an invoice within a transaction?

I've experienced this issue for a long time. Recently upgrade to a new computer and installed all latest software and driver attempting to resolve (including latest Mondo patch). I use a Neat model ND-1000 scanner. It almost always crashes after the scan and as Quicken is starting to upload to the cloud but has crashed at other places within the process.
I almost always send the information in via the crash feedback software but haven't received any feedback.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    I can't answer the question as to why Quicken crashes when scanning a document. Only a programmer could do that. Consider calling Quicken Support on the phone to report the issue.
    But, every crash has the potential to damage your Quicken data file a little more every time.
    Let's make sure the Quicken software is installed and updated properly and that your data file is in good working order.


Sign In or Register to comment.