Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well s the name of the financial institution.
Do you receive any error codes or messages?
The more information you can provide regarding this issue will help the Community to better understand and assist.