Can't update to 5.15.0

gwz_jr

One of my computers updated to 5.15.0 automatically, but when I try to update the other computer using "Check For Updates" it tells me I have the current version 5.14.3. How do I force the update to 5.15.0?

RickO

You got caught in the staged release of 5.15. What happens is that they roll out a limited number of copies of the new version (5.15) then stop and wait a while to make sure there are no major glitches. That's why you can't get 5.15 from your account or update it right now on the 2nd computer. However, all is not lost...

1. On your 1st computer, find Quicken.app in the top level Applications folder. It should be version 5.15.
2. Right click on this file and choose Compress "Quicken.app". This will create a file named Quicken.app.zip.
3. Move this file to the top level Applications folder on the 2nd computer using a thumb drive, Dropbox, or any other means of moving the file.
4. On the 2nd computer, double click Quicken.app.zip to uncompress it. You will now have 5.15 on the 2nd computer.

Alternatively, wait a few days until 5.15 is in general release. I haven't seen much in the way of problems reported, so I expect the general release will happen soon.

RickO

You got caught in the staged release of 5.15. What happens is that they roll out a limited number of copies of the new version (5.15) then stop and wait a while to make sure there are no major glitches. That's why you can't get 5.15 from your account or update it right now on the 2nd computer. However, all is not lost...

1. On your 1st computer, find Quicken.app in the top level Applications folder. It should be version 5.15.
2. Right click on this file and choose Compress "Quicken.app". This will create a file named Quicken.app.zip.
3. Move this file to the top level Applications folder on the 2nd computer using a thumb drive, Dropbox, or any other means of moving the file.
4. On the 2nd computer, double click Quicken.app.zip to uncompress it. You will now have 5.15 on the 2nd computer.

Alternatively, wait a few days until 5.15 is in general release. I haven't seen much in the way of problems reported, so I expect the general release will happen soon.