CC-501 error for a credit union not listed in the announcement

djoppa

I spent a very frustrating time on Saturday with chat support on a CC-501 error. I now see that there's an announcement: https://community.quicken.com/discussion/7870528/new-2-25-20-cc-501-cc-898-or-cc-502-its-not-your-fault-errors-with-multiple-credit-unions#latest that lists a bunch of credit unions, although not the one I'm having troubles downloading transactions... Spokane Teachers Credit Union.

I'm using quicken for windows (subscription) R25.10. Note that the connlog.txt file shows all successes and no errors. It is also interesting that the last updated date in upper left corner of the account display details does get updated, so it seems likely there is some kind of issue applying the downloaded transactions.

Any chance that my credit union can be added to the impact list?

djoppa

phone support picked up shortly after I posted this. He walked me through deactivating and relinking my account. The subsequent transaction download was successful, so I'm good now.

[email protected]

This also resolved it for me.

lkwSpokane

Thanks for jogging my memory edit the account and reset which deactivated and reactivated the accounts did the job for me as well. :)

Patrick T Williams

FYI, I did the same and now getting my transactions but OSU still reports CC-501 for my Hudson Valley Credit Union accounts. Anyone else still seeing CC-501?
I made a post about this here: https://community.quicken.com/discussion/7871535/cc-501-hudson-valley-credit-union-even-though-transactions-download