Bank Updated Name, again, One Step Update wants to create a new account?

David Montano

I have Quicken Deluxe Year: 2020 Version: R25.18 Build: 27.1.25.18 and on Windows 10. My bank did some security upgrades last year, which changed their One Step Update connection and I was able to update the bank name/info. Followed the steps of 'Deactivate' under Online Services and 'Set up Now'. It was able to download with no problems to existing accounts.

My bank has done some new enhancements and one of them is creating a new name with the Quicken Online service. They added '-WC' to the name. So, I follow the steps of 'Deactivate', then click the 'Set up Now...' button, but it wants to create a new Quicken account. I don't want to create a new account, I want to link it to the existing account. Why can I not do this? Or is this some sort of bug? Please help and thank you!

Boatnmaniac

That happened to me a couple of times in the past.  One of two things ended up working for me.

Instead of trying "Set up Now", try "Add Account" (under "Tools").  During the set up process I was then given the option to link to my existing accounts.
Another way I've used as last resort: From your online bank account, download your transactions via QFX or "Quicken" file and import it into Quicken.  (Depending on your download settings, Quicken might automatically import it or you might be prompted to open it with Quicken or you might need to go to your download folder and open it with Quicken there.)  This then allowed me to link to my Quicken bank account and it was then set up for Web Access.

Assuming this 2nd option works for you, you can then check your Online Services tab to see if there's a blue link offering you the opportunity to improve the connection method.  If so, click on it to upgrade the connection method to either Direct Connect or Express Web Connect.

Boatnmaniac

When you deactivated, did you remove all of the bank's information (name, routing number, account number, etc.) in the top right corner of the General tab of Account Details?  If you didn't, do that and then try "Set up Now."  During the set up process, Quicken should prompt you to select what you want to do with the bank's downloaded information when you should be able to link it to your Quicken bank account.

David Montano

Yes, all of my bank information has been deleted from the Account Details -> General tab. The only thing populated is the Account Name.

Boatnmaniac

That happened to me a couple of times in the past.  One of two things ended up working for me.

Instead of trying "Set up Now", try "Add Account" (under "Tools").  During the set up process I was then given the option to link to my existing accounts.
Another way I've used as last resort: From your online bank account, download your transactions via QFX or "Quicken" file and import it into Quicken.  (Depending on your download settings, Quicken might automatically import it or you might be prompted to open it with Quicken or you might need to go to your download folder and open it with Quicken there.)  This then allowed me to link to my Quicken bank account and it was then set up for Web Access.

Assuming this 2nd option works for you, you can then check your Online Services tab to see if there's a blue link offering you the opportunity to improve the connection method.  If so, click on it to upgrade the connection method to either Direct Connect or Express Web Connect.

David Montano

Thanks for the information. I decided to give myself a couple of days to relax and then go at it.
Finally got it figured out mostly following the first option. Found out my bank had 2 different names, -WC and -DC. WC apparently is for manually downloading from the Web Connect and DC is direct download from my bank, which I had to authorize. Anyways, that first option pointed me in the right direction by trying to add new account, which when I selected the correct name, then asked if I wanted to link my account. It works now. Thanks for the help!

Boatnmaniac

You're welcome.  Thanks for letting me know this worked for you.