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CC-501 Hudson Valley Credit Union even though transactions download

I'm getting error CC-501 with the Hudson Valley Credit Union (4 accounts) during OSU even though my transactions appear to be downloading properly. I know there is an ongoing problem with multiple credit unions and I was not able to download transactions for over a week. As of today my transactions download but Quicken still reports CC-501 in the OSU Summary. Anyone else having this problem and / or found a solution?
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  • Gary DaleyGary Daley Member
    I've been experiencing the same since 3/4, spent long waits to speak with support agents who are not very helpful and do not appear to be on the same page.
  • Thanks for the reply Gary, at least I'm not losing my mind. Just to be clear, are your transactions downloading even though you get error CC-501? The other day I manually downloaded transactions into my primary checking account and after that Quicken would not let me update that account until I deactivated / reactivated the account. Even doing a reset didn't work (which is strange since a reset just does a deactivate / reactivate). After doing the deactivate / reactivate I was then able to download transactions through the update process even though I was still getting CC-501. If I find a solution, I will post it here.
  • pbbutler1pbbutler1 Member
    I have been experiencing the same problem for several weeks and have tried all the same remedies with no success. Today I finally found this report of others with same problem but have been unable to add my credit union to the list of those affected. Frustrating
  • So are you able to download transactions from your credit union? I seem to be able to now even though I still get error CC-501 during One Step Update or when I try to update just the credit union accounts from the account register gear.
  • UKRUKR SuperUser ✭✭✭✭✭
    Let's eliminate the possibility that you are seeing an old error message redisplayed when looking at the One Step Update Summary screen.
    Check to see that "Show just the last update" (at the lower left of the screen) has a checkmark.
  • Yes both "Show just the last update" and "Show this window only when there are errors" are checked.
  • UKRUKR SuperUser ✭✭✭✭✭

    During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

    • Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors. 
    • Instead, please call Support on the phone (Chat can't help).
      Phone Support has access to a tool that can "reset" the User profile internally on the server. https://www.quicken.com/support#contact-support

     

    In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.

    To deactivate an Account

    Go to Tools > Account List.
    Click Edit for the account you need to change.
    Click Online Services tab.
    If the account has been activated for Online Bill Payment, deactivate this service first.
    Click Deactivate button in Online Setup box.
    Repeat for any other accounts that need to be deactivated.
    Restart Quicken to make sure that the changes are fully applied.

    To (re-)activate accounts for downloading

    Create a backup of your Quicken data file. This is will give you a restore point, should something go horribly wrong during the next steps.
    If you normally automatically accept downloaded transactions into your registers I recommend you turn this feature off now. The first transaction download after every activation will download 60 - 90 days worth of transactions into your account(s). Auto-accepting them will most likely create a horrible mess that's difficult to undo. You're better off manually reviewing and accepting or deleting this first batch of downloaded transactions, one by one.  Go into Edit / Preferences / Downloaded Transactions. Remove the checkmarks from both "After downloading transactions" settings.
    Go to Tools / Add Account to reactivate the accounts. As you go thru the setup process, Quicken will identify all accounts it can download.
    Select an account type, e.g. Checking
    Enter the name of your bank and click Next.  Some banks have multiple choices, Consumer vs. Business accounts, Express Web Connect vs. Direct Connect. Be sure to pick the correct one.
    Enter your credentials, select Save this password (if using password vault) and click Connect.

    You should now see a list of all accounts found at your bank that you can activate.
    If you are activating an existing account, make sure the dropdown button for that account says LINK. If it says ADD, change it to LINK and select the correct Quicken account.  If it already says LINK, click the button and select the correct existing account register. If you do not do this, then the account will be added as a new account instead of being linked to the existing account register.

    Repeat this step for each account listed.
    Change ADD to IGNORE for any account on the list that you do not want to activate at this time. You can always come back and activate more accounts later.
    Click Next to continue.


  • Yes, already did all that but no help. I imagine Quicken support / development will at some point update their servers like they did in December to resolve the problem. Don't know why it takes them so long to fix problems, especially when so many credit unions are affected.
  • Update: Today still getting error CC-501 during OSU but transactions are no longer updating. It has been a week and a half at least and still no fix. I must say Quicken Support really sucks!
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @Patrick T Williams

    I'm sorry to hear that you are experiencing a persist CC-501 error when updating accounts and thank you for taking the time to report this error to the community.

    A CC-501 error code is a generic code that is basically a "catch-all" for errors that occur during the nightly account aggregation and can occur a variety of reasons.

    If you haven't already, I would recommend contacting Quicken Support by phone for assistance with reviewing the log files that detail the internal communications between Quicken and the financial institution server(s).

    Typically the logs contain more details regarding the root cause of the error and help to identify the correct steps necessary to resolve the error.

    Please let us know how it goes with Support, thank you.

    Sarah


  • dimauro1dimauro1 Member
    I have this same problem with Hudson Valley Credit Union. I spent a hour on the phone with Quicken Sopport running all types of scenarios and they gave up and sent me to this community blog. I can see that other's are just as frustrated as I am. Quicken PLEASE help us.
  • What worked for me was to Deactivate and Reactivate ALL my Hudson Valley Credit Union accounts. NOTE: You have to deavtivate ALL your HVCU accounts before reactivating any of them. When you reactivate your accounts make sure you link them to your existing Quicken HVCU accounts.
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