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How do I fix Error CC-502 when trying to update My First Citizens Bank account

I keep getting Error CC-502 when trying to update My First Citizens Bank account. Since I have upgraded to the 2020 version of Quicken Home and business I keep getting random CC-502 errors when I tryo to download my transactions from my First Citizens Bank Account. I have another account that gives me no problems (as of yet). Each time I get this stupid error I have to reset my account in quicken and then it will work for a while and then it comes up with the same error. Any suggetions?


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited March 2020
    Please provide the year and version of Quicken being used: select Help > About Quicken
    Please provide the full name of the financial institution: open the register, press Ctrl + Shift + E and select the Online Services tab.

    Quicken continues to have difficulty maintaining the Express Web Connect connection method.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Direct Connect or the Web Connect connection method if available instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    If you want to continue to use the Express Web Connect connection method, you may want to review: https://www.quicken.com/support/error-when-updating-accounts-cc-502
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