During Quicken login, banner with Quicken phone number pops up in background


During my Quicken login (on desktop), Quicken has been displaying the following background behind the dialogue box for PIN entry.

"Need Help? Visit www.quickensupport/com/support or call... during office hours Mon-Fri..."

This is a fairly new issue -- that it, I've never seen this over the last 20+ years, but it's been showing up now for the past ~4 weeks.

My question: How can I get rid of that "background" with the Quicken phone number? I just like to enter my PIN vs. having to wait an extra 5-10 seconds for the background disappears.


  • MHSwizzleStick
    MHSwizzleStick Member ✭✭✭✭
    Its a known bug. You might try this solution here:
  • skydivetom
    skydivetom Member

    Thank you for the info. Yes, once I removed the password and logged back into Quicken, I didn't get that **ugly** (undesired) Quicken Banner.

    HOWEVER, arguably, most users shouldn't feel comfortable leaving the Quicken file unprotected (w/o PIN) in the event of any hacking. Anyhow, based on personal preference, I've added a password again and sure enough that "bug is back".

    I really can't believe that Quicken is aware of it and hasn't come up w/ a permanent solution yet. I just renewed my subscription and I'm still having to deal w/ this issue.

    If there was a good software alternative, I would readily to a different software platform. Very unhappy with Quicken (or Intuit... or whoever owns the software now).

    Anyhow, thank you for the feedback... I appreciate it.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    It's a known and recent bug - and has been discussed in several other postings...
    If you have a Data File Password, the background screen will display, and will just go away after about 20secs or so -

    Quicken Subscription - Windows 10
  • MHSwizzleStick
    MHSwizzleStick Member ✭✭✭✭
    If you want to help Quicken developers find and fix this problem, see this post:
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