Register is blacked out

The blue areas in the credit card registers are blacked out. Using Edit/Preferences/Register to reset the colors doesn't work.


  • This error appears several times in closed community issues without a known resolution. It isn't reported whether reinstalling Quicken works.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    What version and release of Quicken are you using?
    In my notes I have a record of an old discussion, but no definitive solution ...
    Are you experiencing the same as shown in the images posted in this discussion?

    Black lines (or bars) in register blocking view of transaction data

    A customer responds that this may be caused by "running Firefox browser in Protected Mode"


  • Thanks. I am running on the latest 2020 subscription version. Yes, the problem is the same as the previous post. However, following the other customer's suggestion, I switched to Chrome and the same alternating blackout rows appears. Not sure why that would impact Quicken in any case since the version is used on the computer, not online.
  • I have also reinstalled Quicken and run Validate and Repair, without any effect.
    The version on my subscription reads 2017 Premier, but shows as 2020 R25.18 Build in the About Quicken.
  • I should also note that before and after the reinstall, Quicken is running slowly with odd pauses while nothing happens.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already and if nobody else chimes in here with a better idea, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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  • As my Quicken file was too corrupted to fix, Quicken support guided me with a shared screen in restoring the file by starting a new Quicken file and restored from a backup that was done before the problem with the blacked out rows occurred. I ran an update and brought my transactions up to date.