Register is blacked out

The blue areas in the credit card registers are blacked out. Using Edit/Preferences/Register to reset the colors doesn't work.

Answers

  • This error appears several times in closed community issues without a known resolution. It isn't reported whether reinstalling Quicken works.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    What version and release of Quicken are you using?
    In my notes I have a record of an old discussion, but no definitive solution ...
    Are you experiencing the same as shown in the images posted in this discussion?

    Black lines (or bars) in register blocking view of transaction data

    https://community.quicken.com/discussion/7623548/qwin-2018-black-lines-in-registers-started-in-october

    A customer responds that this may be caused by "running Firefox browser in Protected Mode"

     


  • Thanks. I am running on the latest 2020 subscription version. Yes, the problem is the same as the previous post. However, following the other customer's suggestion, I switched to Chrome and the same alternating blackout rows appears. Not sure why that would impact Quicken in any case since the version is used on the computer, not online.
  • I have also reinstalled Quicken and run Validate and Repair, without any effect.
    The version on my subscription reads 2017 Premier, but shows as 2020 R25.18 Build 27.1.25.18 in the About Quicken.
  • I should also note that before and after the reinstall, Quicken is running slowly with odd pauses while nothing happens.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already and if nobody else chimes in here with a better idea, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • As my Quicken file was too corrupted to fix, Quicken support guided me with a shared screen in restoring the file by starting a new Quicken file and restored from a backup that was done before the problem with the blacked out rows occurred. I ran an update and brought my transactions up to date.
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