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Why won't Quicken download my transactions from Edward Jones Investments.

It worked fine in January. In the password vault, I get the message "Edward Jones could not use the password you entered". I can go directly to EJ online and get in with no trouble. If I enter my password in the One Step Update Settings, it brings me to "Please Enter Your Passwords" but when I click on Edward Jones, it simply brings me back to the One Step Update box. HELP!!!


  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @J Wilkins

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't done so already, please take a moment to review the steps and information available here.

    Please let me know if these steps work to correct the issue.

    Thank you,
    -Quicken Tyka
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