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TCF Bank OL-221 error [edited]

Cannot download transactions from a TCF bank account. Keep getting "Quicken unable to complete your request. OL-221-A" What's u[p??


  • SherlockSherlock SuperUser ✭✭✭✭✭
    Quicken user since 1997
    Premier on Windows 10
  • benderal86benderal86 Member
    any ideas here??
  • DonaldRayDonaldRay Member ✭✭
    The log says STMTTRN missing tag: FITID. TCF says Quicken fault, Quicken says TCF
  • dklatdklat Member
    I have the same problem/error OL-221A with TCF Bank. it started March 11. I have reset the account multiple times and tried again the next business day to no avail. Now What?
  • joewalkjoewalk Member
    I have been getting the OL-221A error since 3/14. I have tried all of the things suggested and nothing works. Now Quicken says the bank does not recognize my password. Has anyone had any luck with this?
  • Quicken_TykaQuicken_Tyka Moderator mod
    edited April 6
    Hello all,

    Thank you for taking the time to visit the Community to report this issue.  If you haven't done so already

    If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column. 

    • Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 
    • Express Web Connect - Please contact Quicken Support for further assistance. 
    • Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.

    I hope this helps to clarify!

    -Quicken Tyka
    -Quicken Tyka
  • joewalkjoewalk Member
    This does not help. We have all tried this and it does not work. TCF blames Quicken and Quicken blames TCF.
  • brpetebrpete Member ✭✭
    Also having problems with downloading from TCF bank. Would be nice if Quicken would work with TCF to resolve. I understand my new Quicken subscription comes with support, this seems like something that should be covered under that support.
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