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Updating to subscription version broke most accounts

So, I updated to the subscription version of Quicken a few days ago and now most of my account are no longer able to download transactions.
For Capital One 360, I was able to deactivate and re-activate, only to find that I now have to "authorize" my accounts by logging in every time I run One Step Update and then to get a CC-800 error. (Have tried the troubleshooting steps here https://www.quicken.com/support/error-message-when-updating-accounts-cc-800 to no avail).
Chase and Discover credit accounts update fine.
Citi, US Bank, Amazon (Synchrony), Bank of America, AmEx and Barclay cards all connect and find the accounts when I try to reactivate One Step Update, but then spit out Unknown Type / Ignore message for the said accounts and that's where it ends.
I can't imagine that I'm the only one with this problem. Has anyone found a solution?

Thanks in advance.

Answers

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Let's check a few things.
    Please do HELP, About Quicken and tell us the PRODUCT, BUILD and "Valid Thru" elements found there.
    Also, have you tried a QCleanUI uninstall (a Win Uninstall is insufficient) and re-installing the product?  https://www.quicken.com/support/using-qcleanui-uninstall-quicken
    You might have a bad/partial/incomplete install of Q.

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • sashkam
    sashkam Member ✭✭
    I just had an support person instruct me to revert to Build: 27.1.25.10 (valid until March 7, 2022) and reset a few things that didn't help...

    I have not tried a clean uninstall yet, will try that now.
  • sashkam
    sashkam Member ✭✭
    Although, the QCleanUI page explicitly says:

    "QCleanUI should not be used to attempt to fix data issues or password problems (Quicken ID Password, Vault Password etc.). It will also not resolve online banking issues (such as not being able to download transactions)."

    So, that doesn't seem like the way to go...
  • sashkam
    sashkam Member ✭✭
    I did go ahead with a clean install, the latest release broke my file (inserting weird transactions for millions of $ that I couldn't delete in at least one account). I installed the 27.1.25.10 patch provided by the tech before and restored "last known good" file backup from before the upgrade.
    Chase syncs fine, Capital One 360 returns CC-800 error. All other banks now give CC-555 error.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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