Unable to update Orion Federal Credit Union

roman.a.robinson

Since late January until now I have been unable to update transactions from Orion FCU. It did not have issues from last summer through late January. I upgraded from QW2017 to QW2020 in hopes of solving it, no dice.

I was receiving error 501 & 502 initially, but as of this last week, it changed to not having an error number and it now just says "Sorry. We encountered an error. (It's not your fault.)" This probably corresponded with the fix that Quicken pushed out this week, but it didn't fix my bank/install. (https://community.quicken.com/discussion/7870528/new-2-25-20-cc-501-cc-898-or-cc-502-its-not-your-fault-errors-with-multiple-credit-unions/p1)

I'm unable to contact Quicken support, the page doesn't load for me in 3 different browsers on both MacOS and Windows.

Hopefully posting about it will get Quicken support to look.

Thanks!

Quicken_Tyka

Hello @roman.a.robinson

Thank you for taking the time to visit the Community to post your issue.

Quicken Support hours have temporarily changed for phone and chat support.

Quicken Phone and Chat Support will be available from 8 am to 5 pm Monday through Friday (PDT).

https://community.quicken.com/discussion/7871754/fyi-quicken-support-hours-of-operation

If you are still experiencing the "It's Not Your Fault" error message come Monday, please contact support directly for a review of the logs and possible escalation.

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka