Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Why does my bank downloads with a check number always show a payee of K&K Sanitation?

Most of my bank downloads show a Payee of K&K Sanitation if there is a check number, otherwise the correct payee displays. All else is correct. K&K is one of my accounts paid automatically thru bank- Hancock Whitney. What's going on?


  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Check your Renaming Rules.  That's the only place where Q can change downloaded payees.  Do TOOLS, Renaming Rules.
    Also, in that account, click the GEAR icon that's immediately above the right slider bar and then check "Downloaded Payee" and DONE.
    Is there any commonality among the Downloaded Payee names?
    Lastly, what Q product are you running and what BUILD of that product?  Do HELP, About Quicken for this info.  AND, if it's present, what's your "Valid Thru" date?
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • vbarrio
    vbarrio Member ✭✭
    I saw no issues under Renaming Rules. I did have to check "Downloaded Payee". No commonality amoung the Downloaded Payee names.
    My product is Home, Business & Rental Property
    Year: 2020
    Version: R25.21
    Membership valid until Sat., 1/23/21
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello @vbarrio

    Thank you for providing that additional information, although I apologize that you have not yet received a response.

    If you haven't already, please open the register in Quicken and right-click on one of the affected check transactions.

    In the menu that opens, towards the bottom, is the "Revert To" option greyed out?

    If not, please hover over "Revert To" and let us know if anything is listed in the Revert To sub-menu that appears.

    Thank you,

This discussion has been closed.