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Loan Balance not updating - Chase

I'm on Quicken Premiere Windows v:R25.21

For my home, I have:
1) An asset account, which has the down payment (and I need to add principal paid)
2) A loan account which is linked to Chase and periodically upated.

When in the loan account, it says last download was today, but the loan balance shows "as of 8/16/2019.

1) Why is the loan balance not updating?
2) Why does the loan balance show the purchase price as opposed to the actual balance of the loan??


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