Can We Consider Extending Support for 2017?
I recently upgraded to 2020 Premier and and within a week asked for a refund. I was not willing, back in 2018, to send Metavante my drivers license, SS card, and birth certificate for identity verification. I restored 2017 after purchasing the 2018 subscription service once the requirements were known to me and have used that version of the software ever since. Now we have Bill Manager being released with Quicken ceasing support of 2017 at the end of April. I spent several days attempting to re-enter payee information into the new software. It was frustrating to say the least and I encountered many errors in addition to reduced capabilities. My question is, why is this upgrade to an unreliable version of the software being pushed so hard? Support for 2017 ends April 30, but Quicken will not guarantee a fully functioning program until May 31st? If they can extend Bill Pay service through the end of August (due to Covid-19), then lets also extend support for 2017 until Bill Manager is dependable and the bugs are worked out. I am a 20+ year Quicken user, but these last couple of years have really tested my loyalty. Do the right thing Quicken and put your customers first.
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