Transactions not totaling correctly

corfieldb
corfieldb Member ✭✭
in Errors and Troubleshooting (Windows)
Hi gang,

I check in with my bank and see a few transactions have cleared, so I then move to Quicken to mark them cleared in the program. I'm coming up over by $12.07. I search for that total in my bank and see its a check I wrote for an Allergist I see. Then, I look at my transaction history in Quicken and find I entered that a couple of weeks ago.

There's no "missing" entry on Q when compared to my banking site.

The only way I can make Q match my bank is to enter the transaction a second time.

This has happened once or twice before and I've had to do the same thing.

Any suggestions?

Thanks-

Bill

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I suggest you reconcile the register against the statements from the financial institution to determine the source of the discrepancy.  If you haven't already, you may want to review: https://www.quicken.com/support/how-reconcile-my-account-first-time-quicken
  • oldngrmpy1
    oldngrmpy1 Member ✭✭✭✭
    Something you might try is to do a Global search for $12.07, and be sure that amount is a correct  - (minus) or +(plus) amount and is in the register correctly. Also if you've been to the Allergist more that once with a $12.07 charge, be sure you can account for all credits and debits in that amount, using the info you got back from doing the $12.07 Global search (top search box on RH upper part of register) and or your bank statement.

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