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Quicken Crash

I have set up the new bill pay structure under release 25.21 build . I get a blank screen on the “BILLS” sub menu of “BILLS AND INCOME”. Also, when I update “ONE STEP” the Quicken HBR crashes every time, after it's complete with the update. I’ve reinstalled the program, rebooted the computer and validated the database with no success.


  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited March 2020
    Have you performed the file validation exactly as described in Step (2) of this procedure?

    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    If not, please do so now.
  • George Raney
    George Raney Member ✭✭
    Yes. Same result...
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

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  • George Raney
    George Raney Member ✭✭
    edited April 2020
    I got it fixed by reloading a backup file, went through the drill of revalidating the payment accounts. Yet again, the program is doing the same thing! I wasted a couple hours of my time to get it repaired and the problem returns like a virus. Now, i can't re validate the payment accounts because there are pending payments. [removed - profanity] This is getting worse.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Are you sure that your Quicken software is installed correctly?
    Try Step (1) of the Troubleshooting procedure I gave you earlier.
    If that doesn't help ... "Hello, Support?"
  • George Raney
    George Raney Member ✭✭
    Restarted the whole thing all over again. When I try to Enable a Payment Account, i get an error: Error trying to reinstate an account previously used with this dataset. Try cancelling any outstanding payments and retry."How do I tell the difference between the old billpay transactions and the new billmanager transactions?
  • Quicken Francisco
    Quicken Francisco Moderator mod
    edited April 2020
    Hello @George Raney

    Thank you for reaching out to the Community regarding your issue, and I'm sorry to hear this has not been resolved yet.

    At this point-- I do recommend contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly. 

    -Quicken Francisco

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday
    8:00 am to 5:00 pm PDT

    Quicken Chat Support Current Hours of Operation:
    Monday through Sunday
    8:00 am to 5:00pm PDT
This discussion has been closed.