Thank you for
reaching out on the community and telling us about your issue. I see you've already tried accessing the banks website and nothing is giving an issue there. Have you tried deleting the biller and then re adding them into the program yet?
In the billers and income tab on the 3 dots to the right of a payee you should see the option to be able to delete the payee.
If that does not work for you I would recommend contacting support so they're able to take a deeper look.
Support has the tools to review the online biller to determine the issue.
Please let us know
if this helps resolve the issue for you.