Error When Using Online Services: CC-501

I continue to get CC-501 when update Hudson Valley Credit Union accounts.
One thread for CC-501 states that it's resolved...but not for me.

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Quicken continues to have difficulty maintaining the Express Web Connect connection method.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Direct Connect or the Web Connect connection method if available instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
  • crackerdog
    crackerdog Member
    I had the same error with Achieva Credit Union. For all accounts associated with your credit union, edit each account, go to Online Services, then Deactivate the service. Once completed re-establish your Online Services connection. Link your accounts from your credit union back to the accounts you deactivated earlier.
  • leo22572
    leo22572 Member
    I am getting the cc501 error when I try to update my Pnc accounts.. When I attempt to go to online chat I have been waiting for 45 min. but the web says I only have a 6min. wait. In all that time my 6 min wait has never changed. I can't get my accounts to reconcile for at least 2 months. What can I do?
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited August 2021
    leo22572 said:
    I am getting the cc501 error when I try to update my Pnc accounts.. When I attempt to go to online chat I have been waiting for 45 min. but the web says I only have a 6min. wait. In all that time my 6 min wait has never changed. I can't get my accounts to reconcile for at least 2 months. What can I do?
    You can use the Direct Connect or the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    Or, you can wait...   If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-cc-501