Quicken Win not working with internet proxy requiring username/password login

As a result of COVID-19 I am now forced to use a proxy server for my internet, and it uses a username/password.

Quicken will be super-slow at launch and will fail downloading/updating transactions; I troubleshooted this and it's due to the proxy -- specifically, according to the IT department, "the application fails in implementing RFC https://tools.ietf.org/html/rfc7617 as required".

Every other application (Zoom, Skype, etc. etc. ) works perfectly well with the setup of having to use a proxy (most of them ask me at some point for the username and password for the proxy) -- Quicken, which I have to pay for, doesn't.

Please fix this.

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited March 2020
    If you haven't already, I suggest you set up a Windows Credential to authenticate with the proxy: open Control Panel > User Accounts > Credential Manager > Windows Credentials and select Add a Windows Credential
  • Mike Borsetti
    Mike Borsetti Member ✭✭
    Thanks, IT did not suggest that and unfortunately it does not work. I asked and it's an "Ubuntu", not Windows machine. Tried adding it to Generic Credentials and did not work either.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Thanks, IT did not suggest that and unfortunately it does not work. I asked and it's an "Ubuntu", not Windows machine. Tried adding it to Generic Credentials and did not work either.
    My next suggestions are to either set up a local proxy server in front of the one requiring the credentials or to establish a VPN through the proxy server requiring the credentials.
  • Mike Borsetti
    Mike Borsetti Member ✭✭
    Sherlock,

    Thanks, but that solution doesn't work either. This is what I got: "Our current solution is simple and works with all company-supported applications; Quicken is not one of them. I suggest you take the issue up with the vendor as they don't conform to internet standards: they should urgently fix this."
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Sherlock,

    Thanks, but that solution doesn't work either. This is what I got: "Our current solution is simple and works with all company-supported applications; Quicken is not one of them. I suggest you take the issue up with the vendor as they don't conform to internet standards: they should urgently fix this."
    If you have remote desktop access to a Windows machine on the other side of the authenticating proxy server, you may want to consider using Quicken on the remote desktop.  Otherwise, I suspect you're not going to be able to use any Online Services.  I suggest you disable the network adapter when you open Quicken so Quicken doesn't wait on the network.

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @""Mike Borsetti" ,

    Quicken does not support use of Quicken in or on  Windows 7 operating systems.

    thecreator - User of Quicken Subscription R36.23  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19043.1288
                       Windows 11 Pro 64-Bit Build 22000.194
    also            Windows 10 Pro 64-Bit Build 19043.1288

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Mike Borsetti
    Mike Borsetti Member ✭✭
    Am running Windows 10 Pro, latest version (Build 18363)
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Am running Windows 10 Pro, latest version (Build 18363)
    You wrote above:

    "Thanks, IT did not suggest that and unfortunately it does not work. I asked and it's an "Ubuntu", not Windows machine. Tried adding it to Generic Credentials and did not work either. "
    thecreator - User of Quicken Subscription R36.23  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19043.1288
                       Windows 11 Pro 64-Bit Build 22000.194
    also            Windows 10 Pro 64-Bit Build 19043.1288

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Mike Borsetti
    Mike Borsetti Member ✭✭
    The proxy is Ubuntu: https://en.wikipedia.org/wiki/Ubuntu

    It was explained to me that credentials are for the machine you're trying to log into, and the proxy is not a Windows machine.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    The proxy is Ubuntu: https://en.wikipedia.org/wiki/Ubuntu

    It was explained to me that credentials are for the machine you're trying to log into, and the proxy is not a Windows machine.
    The Windows Credentials are credentials used by Window components to authenticate with websites, connected applications, and networks.  The OS of the proxy is not relevant.  When we setup a Windows Credential for the proxy, the Windows component used by Quicken should provide the credential when it decides to connect through the proxy.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @""Mike Borsetti" ,

    I would suggest that you disable the Proxy when connecting to Quicken servers. See if Quicken works from your location with the proxy, disabled.

    If you can't correct, then the problem is elsewhere. If you can connect, then the problem is Quicken Security, in not allowing proxies access. It could be criminal in nature.


    thecreator - User of Quicken Subscription R36.23  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19043.1288
                       Windows 11 Pro 64-Bit Build 22000.194
    also            Windows 10 Pro 64-Bit Build 19043.1288

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

This discussion has been closed.