Everytime I try an upload, vault or bank, Quicken crashes and BUGSPLAT report appears

saucierp17

I have a subscription and an auto update was loaded yesterday. Since then every time I attempt an upload for either the Vault or from any banking institutions the program crashes and a BUGSPLAT crash report appears. I have reloaded the program from scratch, even deleted the program folder on the c-drive. Same results. Any ideas?

Quicken Anja

Hello @saucierp17 ",

Thank you for reaching out to the Community with your issue, and sorry to hear that you are experiencing this.

I was able to pull up your Quicken account in our system and noticed that you have version release R25.19. Unfortunately, a few other customers have reported issues after installing this issue.

If you'd like, you can verify whether or not this bug is being caused by the R25.19 version release by reverting back to the previous version release R22.29.

You can find this previous version release to download and install it manually yourself by clicking here.

If you decide to do so-- please do let us know whether or not reverting back resolves the issue you are experiencing. This way, we can report this release issue to the proper channels and get this resolved as quickly as possible.

Also, please be sure to save a backup prior to installing. 

Let us know how it goes!

-Quicken Anja

Quicken Anja

Hello @saucierp17 ",

Thank you for reaching out to the Community with your issue, and sorry to hear that you are experiencing this.

I was able to pull up your Quicken account in our system and noticed that you have version release R25.19. Unfortunately, a few other customers have reported issues after installing this issue.

If you'd like, you can verify whether or not this bug is being caused by the R25.19 version release by reverting back to the previous version release R22.29.

You can find this previous version release to download and install it manually yourself by clicking here.

If you decide to do so-- please do let us know whether or not reverting back resolves the issue you are experiencing. This way, we can report this release issue to the proper channels and get this resolved as quickly as possible.

Also, please be sure to save a backup prior to installing. 

Let us know how it goes!

-Quicken Anja

saucierp17

Reloaded R22.29 and everything is back to normal. The new release must have a bug. Thanks.