Quicken will not open

fwdbatt
fwdbatt Member ✭✭
edited June 2021 in Errors and Troubleshooting (Windows)
Suddenly this morning, 31 March 2020 I cannot open Quicken. Been working fine for years. Please help

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Quicken crashes, hangs or loops at startup?

    Please try this:

    Reboot Windows.
    Close Quicken (or do not start it at all).
    Use Windows File Explorer to locate and rename your current Quicken data file, for example, from Qdata.QDF to QdataX.QDF
    Usually this file is located in your \Documents\Quicken folder.

    Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
    If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.

    • If you get to this point without Quicken crashing
      • click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
    • If you can't get Quicken to start at all,

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @fwdbatt

     

    Thank you for reaching out on the community and telling us about your issue. Does the program not pop up at all? Have you tried restarting your computer and opening it up again? 

    Could you potentially check for me if the program is open in Task Manager. If you click on the windows icon in the bottom left and type in task manager. In the bottom left can you click on more details if it's not selected already. Click on the tab at the top that says details and see if QW.EXE is running. If it is click on it and end process in the bottom right. Once you do that go ahead and try opening quicken again.

     

    Please let us know if this helps resolve the issue for you.

     

    Thanks,

     

    Quicken Francisco


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