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Why does the Quicken app on iphone not stay active?

:/ I just got the Quicken app for my iphone. After I log in the home page starts to show. It does for about 5 seconds and then disappears. When I select the app again, it does the same thing.

Comments

  • Quicken AnjaQuicken Anja Moderator mod
    Hello @blane245,

    Thank you for reaching out to the Community about your issue, and I'm sorry to hear that you are experiencing this.

    The first thing I suggest you try if you haven't already is to uninstall and then reinstall the app. I know that may seem too simple, but it has worked in the past if something went wrong during the first initial install. Sometimes a glitch can occur during the installation process that would cause issues when trying to use the app afterward.

    Let us know how it goes!

    -Quicken Anja


    -Quicken Anja
  • blane245blane245 Member
    I've already installed the Quicken app twice on my iPhone.
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @blane245

    Thank you for providing that additional information, although I'm sorry to hear that issues persist.

    May I ask, what iOS version is the iPhone running?  Is it at least iOS 9?

    Please let us know, thank you.

    Sarah
  • blane245blane245 Member
    iOS 13.4, iPhone 6s
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