Password Vault will not save Passwords as Mandated by Chase Bank

George Friedman

After 3 support sessions with Quicken telephone support, it is certain that Quicken will not accept a symbol in a Chase password, but Chase mandates that passwords must contain a symbol. Quicken refused to save a password for a new Chase userid, but was ok with one for a long term account. After deleting the vault, it was no longer possible to save a password for eith Chase login. The latest technical sesion was ticket #7525074. Quicken please fix so that I don't have to keep entering the two passwords manually.

NotACPA

What symbol is causing the problem?  Some aren't allowed as they disrupt the communications between Q and the banks/cards/etc.

GeoffG

George Friedman said:

After 3 support sessions with Quicken telephone support, it is certain that Quicken will not accept a symbol in a Chase password, but Chase mandates that passwords must contain a symbol.

This statement is not correct. Quicken does accept special characters in the password vault. Chase mandates the use of special characters, not symbols. If you change the password with Chase to be the smaller subset of special characters, you should not have any issues. If you are still having an issue, it is possible your password vault is corrupt and would need to be deleted and reestablished.