Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Password Vault will not save Passwords as Mandated by Chase Bank

After 3 support sessions with Quicken telephone support, it is certain that Quicken will not accept a symbol in a Chase password, but Chase mandates that passwords must contain a symbol. Quicken refused to save a password for a new Chase userid, but was ok with one for a long term account. After deleting the vault, it was no longer possible to save a password for eith Chase login. The latest technical sesion was ticket #7525074. Quicken please fix so that I don't have to keep entering the two passwords manually.

Comments

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    What symbol is causing the problem?  Some aren't allowed as they disrupt the communications between Q and the banks/cards/etc.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    After 3 support sessions with Quicken telephone support, it is certain that Quicken will not accept a symbol in a Chase password, but Chase mandates that passwords must contain a symbol.
    This statement is not correct. Quicken does accept special characters in the password vault. Chase mandates the use of special characters, not symbols. If you change the password with Chase to be the smaller subset of special characters, you should not have any issues. If you are still having an issue, it is possible your password vault is corrupt and would need to be deleted and reestablished.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
This discussion has been closed.