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why are all my credit card payments from bank account to cc accounts reversed?

I make a payment in my checking account and it goes into the CC account as a negative amount. My charges go in as positive amounts.
Quicken tech reps cannot solve the issue

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited April 2020
    And how does the payment transfer transaction appear in your Checking account? As positive or negative amount?
    Since you owe money in the credit card account, how is the Running Balance showing in the account register? As red (negative amount) or in black?
    More details, please.

    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows#latest


  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @UKR ,

    Many new Posters, do not have the ability to post screenshots, until they have been posting for awhile.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited April 2020
    One of the moderators mentioned that even a new user can drag and drop an image on the comment to include it.  Whether that will actually work, I don't know because the person that it was directed at never replied.  It would be interesting to see if it actually works.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
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