Thank you for taking the time to visit the Community and post your issue, however, this is an older post and is less likely to get an answer.
I suggest creating a new post for better visibility.
Be sure to include a description of the issue, along with any error messages, as well as the version/release of Quicken that you're using.
The more information you can provide will help the Community to better understand and assist.
It looks like you're new here. If you want to get involved, click one of these buttons!