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Paid dues of $99.00 on 3/9/2020 & just rec'd notice of membership expiring?????

isg410isg410 Member
Please address this, my order # is 004012701 Under Tracy Brooks for Alesia Forenz

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  • isg410isg410 Member
    I paid dues 3/9/2020 C# 004012701 & rec'd notice on my quickin this am that my dues have expired. $99.00 paid. Why am I being told I'm expired. I have my receipt & it's been billed to my credit card.
  • FrankxFrankx SuperUser ✭✭✭✭✭
    edited April 9
    Hi @ isg410,

    It is possible that this renewal notice is in error.  You should check your account in Quicken to make sure that your renewal on 3/9/2020 went through.  Here's how to check:
    1) Go to  https://www.quicken.com/ 
    2) Move your mouse over "Sign In" and click on "My Account"
    3) Sign in with your current Quicken User ID & password.

    Look at the middle section of the screen titled "QUICKEN" and you'll see your correct "Active Until" date.  According to the info you entered above and assuming you renewed for a year, that date should be 3/9/2021.  If the date is sometime in 2020 (like 4/30/2020) then your renewal didn't go through and you'll have to contact Quicken Customer Support here Quicken Support to straighten this out.

    Frankx


    Quicken H&B-Subscription - Ver. R28.24 - Build 27.1.28.24  - Windows 10 Home - Ver. 1909
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  • thecreatorthecreator SuperUser ✭✭✭✭✭
    Hi @isg410 ,

    See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    You wrote: "Please address this, my order # is 004012701 Under Tracy Brooks for Alesia Forenz "

    Quite possible that you failed to give the correct existing Quicken User ID.
    thecreator - User of Quicken Subscription R29.12 USA & Quicken 2017 HBRP R20.5 USA
                       Windows 10 Pro 32 & 64-Bit Build 20221.1000
    also            Windows 10 Pro 64-Bit Build 19041.508

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • isg410isg410 Member
    I've paid using the correct information I had on file, you have my money, I have my receipt & my credit card has been debited. I shouldn't have to jump thru hoops to prove this. I can't even send you documentation of payment because I can't attach anything to this. So basically it doesn't make me feel good about your company & me bosses have been pushing me to walk away from quicken completely.
  • d2krudopd2krudop Member
    I had the same problem this morning. I used your solution and it worked. :)
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