My citibank advantage cc account will not reconcile.

eyouman

The account reconciled last month and the month before. I looked for old reconciled amounts that may have become unreconciled and found none. I updated the account a number of times from Citibank and each time the cleared balance changed, but the ending balance in quicken did not change. Is this a quicken problem? Any suggestions to correct this?

Quicken Diana

@ eyouman Thank you for that additional information! With that, I would suggest going back and checking to be sure that the opening balance for this reconciliation matches the bank statement. If this does not seem to be where the issue is, try restoring a backup and see if the reconciliation balances. This may help pinpoint where and what went wrong.

-          Quicken Diana

Quicken Diana

Hello, @ eyouman

I would like to ask for a few details to be sure I understand your situation. The title of your post indicates that the account will not reconcile. Are you performing the reconcile action and is the software not completing the action of a reconciliation? When in the process of completing the reconciliation task, are you able to enter the correct information in the fields? For example, the statement ending date, amounts?

Any information that you can provide with be helpful!

Thank you

-          Quicken Diana

eyouman

The quicken software is completing the reconciliation in quicken. But the reconciliation is not 0 and the cleared balance changes each time I try to solve the problem. The end balance on the cc statement matches the total of the 35 charges. But the cleared balance keeps changing. The statement ending date amount matches the 35 cleared charges. I have scrolled back 7 years to make sure any previously reconciled amounts did not become unreconciled. Now what?

Quicken Diana

@ eyouman Thank you for that additional information! With that, I would suggest going back and checking to be sure that the opening balance for this reconciliation matches the bank statement. If this does not seem to be where the issue is, try restoring a backup and see if the reconciliation balances. This may help pinpoint where and what went wrong.

-          Quicken Diana