Home Alerts & Known Product Issues

UPDATED 4/14/20 USAA Returns CC-505/105 or "Sorry, we encountered an error"

Quicken SarahQuicken Sarah Administrator, Moderator mod
We are investigating reports of Quicken for Windows and Quicken for Mac Users receiving a CC-505/105 error code or "Sorry, we encountered an error" message when attempting to add/update accounts with USAA Federal Savings Bank.

We have opened an escalation with our Service Providers to investigate this error further.  If you would like to be automatically notified as updates and/or a resolution becomes available, please "bookmark" this Alert by this clicking the yellow star icon in the upper right.

Thank you!


  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    UPDATE 4/16/20

    We have received confirmation that due to the recent release of COVID-19 relief payments, many banks are experiencing a high volume of online activity.  In order to maintain their systems, some banks are limiting the amount of traffic to their servers, which may cause temporary issues when attempting to download from these banks into Quicken.

    To continue tracking this issue, please visit here to bookmark the ongoing Alert for this situation.

    Thank you!
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