Home Alerts & Known Product Issues

UPDATED 4/15/20 Chase Bank Returns CC-505/105, "Sorry, we encountered an error"

Quicken SarahQuicken Sarah Administrator, Moderator mod
We are investigating reports of Quicken for Windows and Mac Users receiving a CC-505/105 or "Sorry, we encountered an error" message when attempting to add/update accounts with Chase Bank.

We are working with our service providers and Chase Bank to restore connections as quickly as possible, if you would like to be automatically notified as updates and/or a resolution becomes available, please "bookmark" this Alert by clicking the yellow star icon in the upper right.

Thank you!


  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    UPDATE 4/16/20

    We have received confirmation that due to the recent release of COVID-19 relief payments, many banks are experiencing a high volume of online activity.  In order to maintain their systems, some banks are limiting the amount of traffic to their servers, which may cause temporary issues when attempting to download from these banks into Quicken.

    To continue tracking this issue, please visit here to bookmark the ongoing Alert for this situation.

    Thank you!
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