OL-293-A Error at Fifth Third (4-15-2020)

T Yax

Who closed the discussion I started this morning! It is not resolved!

I am getting an OL-293 error again when trying to update my Fifth Third accounts. Are others also getting this error? Fifth Third seems to have this & other problems quite frequently!

My wife's Fifth Third account updates fine, but I get an OL-293-A for my account. Both worked fine the last couple of days, but now mine has an error.

Boatnmaniac

@llanglitz - According to the Alert this issue was mostly resolved on 4/23/2020 (https://community.quicken.com/discussion/7873529/new-4-9-20-fifth-third-bank-returns-ol-295-error-or-sorry-we-encountered-an-error-message#latest).

Also, this is a Community forum made up of Quicken users just like you.  No one here is going to be able to correct it for you. I can, however, offer some suggestions for how you might be able to fix your connection problem.

1)  Backup your file for quick retrieval in case something goes wrong.

2)  Account Register > upper right Gear icon > Update Now.

3)  If that doesn't work:  Upper right Gear icon > Edit Account Details > Online Services tab > Reset Account.

4)  If that doesn't work: 

• Online Services tab >Deactivate
• General tab > remove all Financial Institution in the upper right corner (area circled in red in the following picture)
• Repeat the two steps above for each Fifth Third Bank account you have set up.
  
• Online Services tab > Set Up Now and follow the prompts. (It doesn't matter for which account you do this.  Just select one of them.)
• During the set up process, be sure to check the box if you want your password saved to your Password Vault.
  
• During the set up process Quicken will import files for each of your accounts and you will be prompted to Accept, Link or Ignore.  Be sure to select Link and also select the appropriate account in Quicken.
• If you end up having duplicate transactions entered into your account register(s) you will need to delete them.

One of the above steps will often fix connection problems.  If none of these steps work for you then you might want to contact Quicken Support (https://www.quicken.com/support#contact-support).

Boatnmaniac

Your post earlier this morning wasn't closed.  It was merged into the main thread on this issue: https://community.quicken.com/discussion/7873192/fifth-third-bank-ol-295-a-error#latest

T Yax

My issue at Fifth Third bank - error OL-392-A has been resolved. I no longer receive that error.

Boatnmaniac

Great.  FYI - Your issue might have been caused by what this popup says that I got this evening when running OSU.  If so, be aware that this could happen some more over the next week or so.

llanglitz

I have been getting this error for months. Please correct it.

Boatnmaniac

@llanglitz - According to the Alert this issue was mostly resolved on 4/23/2020 (https://community.quicken.com/discussion/7873529/new-4-9-20-fifth-third-bank-returns-ol-295-error-or-sorry-we-encountered-an-error-message#latest).

Also, this is a Community forum made up of Quicken users just like you.  No one here is going to be able to correct it for you. I can, however, offer some suggestions for how you might be able to fix your connection problem.

1)  Backup your file for quick retrieval in case something goes wrong.

2)  Account Register > upper right Gear icon > Update Now.

3)  If that doesn't work:  Upper right Gear icon > Edit Account Details > Online Services tab > Reset Account.

4)  If that doesn't work: 

• Online Services tab >Deactivate
• General tab > remove all Financial Institution in the upper right corner (area circled in red in the following picture)
• Repeat the two steps above for each Fifth Third Bank account you have set up.
  
• Online Services tab > Set Up Now and follow the prompts. (It doesn't matter for which account you do this.  Just select one of them.)
• During the set up process, be sure to check the box if you want your password saved to your Password Vault.
  
• During the set up process Quicken will import files for each of your accounts and you will be prompted to Accept, Link or Ignore.  Be sure to select Link and also select the appropriate account in Quicken.
• If you end up having duplicate transactions entered into your account register(s) you will need to delete them.

One of the above steps will often fix connection problems.  If none of these steps work for you then you might want to contact Quicken Support (https://www.quicken.com/support#contact-support).