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current on line banking issues, Capital One
Tim Toepke
Member ✭✭
Yesterday worked Great and good download, today 501 error, reverified thru Quicken still no download and same error message. Cap One acct says link is intact and valid, a Quicken error?
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Yesterday, 4/15 ... https://community.quicken.com/discussion/7874067/ongoing-4-16-20-you-may-experience-errors-updating-some-of-your-accounts#latestIf the problem persists today, ...
During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...
- Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors.
- Instead, please call Support
on the phone (Chat can't help).
Phone Support has access to a tool that can "reset" the User profile internally on the server. https://www.quicken.com/support#contact-support
In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.
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I reauthorized this morning and everything is good.
Maybe try again to see if it works for you.0
