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How can I resolve cc-505 error for PNC Web Connect?

My one step update has been returning a cc-505 error for my connection to PNC Bank - Web Connect for the past 3 days. I can login through my web browser, but not through Quicken.

Answers

  • Jonir60
    Jonir60 Member
    I am getting the same error with my PNC Bank.
  • jfclague
    jfclague Member ✭✭✭✭
    I am getting the same issue, submitting ticket to Quicken.
  • amynbruce
    amynbruce Member
    Same here. Driving me nuts. I called PNC and they said their servers were having issues yesterday but all is resolved on their end. This is a Quicken issue then.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited April 2020

    Hello all,

    Thank you for taking the time to visit the Community to post your issue.

    Due to the recent release of COVID-19 relief payments, many banks are experiencing a high volume of online activity.  In order to maintain their systems, some banks are limiting the amount of traffic to their servers, which may cause temporary issues when attempting to download from these banks into Quicken.

    This includes PNC, we’re working with our service providers to resolve these issues as quickly as possible.

    To automatically receive updates on this situation, please 'bookmark' this ALERT by clicking the yellow star icon in the upper right.

    Thank you for your patience

    -Quicken Tyka

    ~~~***~~~
  • renrut4
    renrut4 Member ✭✭
    Please ADD CFCU Credit Union to the List (Ithaca, NY). I know several people who have been receiving this error code for 3 days. However, CFCU contends that it is a Quicken issue - not their bank issue.
  • hoyski
    hoyski Member ✭✭
    I have the same issue with PNC Web Connect. In my QFXLOG.txt file I see this error message in the CCRefreshAccountsInteractiveResponse section starting on April 16th:

    <code>ccscrape.105</code>
    <string>Currently Website is unavailable</string>
    <msgId>947368789-229019-14300-23278-28408-43981-20777</msgId>

    My log goes back to April 6th. Every entry prior to the 16th has an entry like

    <code>ok</code>
    <string>call successful</string>
    <msgId>947368789-229019-14300-23278-28408-43981-20589</msgId>

    Every entry since the 16th has the error. The most recent msgId with the error, generated at 7:23AM EST today, is

    <msgId>947368789-229019-14300-23278-28408-43981-20867</msgId>

    Hopefully these message IDs are useful information for the problem to be diagnosed by the Quicken engineers.

    Thanks,
    Dave
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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This discussion has been closed.