Home Alerts & Known Product Issues

RESOLVED 5/14; 4/16/20 You may experience errors updating some of your accounts

Quicken SarahQuicken Sarah Administrator, Moderator mod

Due to the recent release of COVID-19 relief payments, many banks are experiencing a high volume of online activity.  In order to maintain their systems, some banks are limiting the amount of traffic to their servers, which may cause temporary issues when attempting to download from these banks into Quicken.

We’re working with our service providers to resolve these issues as quickly as possible.

Please try waiting to update your accounts, or try updating periodically throughout the day.  These errors may occur sporadically throughout the week.

At this time, the list of currently known affected financial institutions are:

  • US Bank
  • Citibank/Citi Cards
  • Fifth Third Bank
  • PNC Bank
  • Bank of America
  • Chase Bank
  • USAA Bank
  • Capital One Bank/Capital One Cards 
  • Multiple Credit Unions - to see the full list of currently known affected Credit Unions please visit http://tiny.cc/mn70mz
**Please note, this list is not complete and may include other financial institutions**

To automatically receive updates on this situation, please 'bookmark' this Alert by clicking the yellow star icon in the upper right.

Thank you!


Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    UPDATED 4/21/20

    Many Financial Institutions are beginning to experience a dip in traffic levels and are working to return to normal service levels, however, this is an ongoing situation with multiple institutions who are still impacted and limiting traffic.

    We are continuing to monitor the situation and work with our service providers to restore connectivity as soon as possible.

    It is anticipated that as the COVID-19 relief payments continue to roll out several institutions may again begin to limit traffic to their servers resulting in Users receiving errors when adding or updating accounts.

    If an error is received, please try waiting to update your accounts, or try updating periodically throughout the day.

    Thank you!
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    RESOLVED 5/14/20

    We have received confirmation that traffic levels have stabilized and server connectivity has been restored.  All Quicken Users should now be able to add/update accounts successfully.

    If an error code is received, please search the error code in our Help Articles for step by step instructions to resolve, or if you would prefer, Quicken Support is available by clicking here and scrolling to the bottom of the page.

    Thank you!
This discussion has been closed.