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One Step Update Hangs and will not Update Accounts

I saw the post today from Quicken Sarah that said this issue was resolved but I still am unable to update through one step update as I always do. The screen hangs and the only way I can exit is to force close through task manager. I am a Windows user and Quicken subscriber. The issue started after Quicken installed an update earlier today.

Comments

  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems


  • drbfrogdrbfrog Member ✭✭
    Thank you UKR for your response. I went through all of your instructions and, unfortunately, the issue still persists. I did not restore as the issue is reminiscent of the Quicken issue many of us experienced in 3-4 months ago when one step update did not work AND it happened right after an update.

    QUICKEN - please comment and advise what you are seeing.
  • I have the same problem...I went thru the Troubleshooting 101 suggestions, and Quicken still hangs during the One Step Update. It gets as far as "Updating Financial Institution Information and comes to a halt. Task Manager's End Task is the only way out of Quicken.

    I tried using 1/1/2020 data file, which used to work, but the problem still exists. I suspect that the data file isn't the problem, but what is?

    I'm open to suggestions!
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @[email protected]

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

    If you are still needing assistance, I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review and research this issue further.

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
  • This worked for me...I hope others find it useful, too.

    In Windows 10, Use Control Panel to search for Cookies
    Select Block or Allow Third Party Cookies
    This brings you to the Internet Properties window
    Select the Privacy tab
    At the top, in the Settings area, click on Advanced
    Select Allow 1st party cookies
    Select Allow 3rd party cookies
    Check the Always allow session cookies box

    Restart computer (this might not be a necessary step)

    My One Step Update no longer hangs until terminated by Task Manager
  • drbfrogdrbfrog Member ✭✭
    Thanks for sharing the above. It did not work for me as those where already my settings. Additionally, I do not believe that Quicken uses IE or Edge for connectivity.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    drbfrog said:
    Thanks for sharing the above. It did not work for me as those where already my settings. Additionally, I do not believe that Quicken uses IE or Edge for connectivity.
    Quicken does rely on Windows DLLs impacted by Windows Internet Options settings.

    The TLS 1.2 and cookie setting requirements are described here: https://www.quicken.com/support/error-when-using-online-services-ol-297
    Quicken user since 1997
    Premier on Windows 10
  • Chris_QPWChris_QPW Member ✭✭✭✭
    Given that @UKR 's troubleshooting didn't work for you and that the problem seems to have started after an update to Quicken I would first try installing the latest patch from here:

    And if that does work I would try the QcleanUI process to get a clean uninstall and then try the install again:

    And if all that fails I would follow @[email protected]_Tyka 's advice and contact Quicken support.
    (I'm using the latest Quicken subscription version)
  • ghstudioghstudio Member ✭✭
    edited June 4
    SOLUTION: quicken startup uses at least two [removed - inaccurate] sites which [may be flagged by] your virus protection software (Malwarebytes,....) and Quicken hangs. The sites (at least today) are 64.58.113.244 and 216.172.60.116.

    The workaround is to disable virus protection completely to run quicken....or tell the virus detection software to accept both of those IP's.

    Neither of the above is acceptable......but we are at the mercy of Quicken.
This discussion has been closed.