Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

One Setup Update Slow after April 2020 Product Update

The symptoms after updating my Quicken 2017 to the April 2020 update is similar to the issue I had before: https://community.quicken.com/discussion/7865178/updated-12-20-19-12-18-19-quicken-windows-users-reporting-issues-w-one-step-update. The version I am running is Quicken Premier 2017, Version R20.2 Build 26.1.20.2. The update seems to go on for tens of minutes and eventually it finishes, with some completed downloads from my accounts, and several that fail with Error OL-295-A from different banks. Before this upgrade, my updates would complete without error within 5 minutes.

Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited April 2020
    Hello @chocolatecake

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't done so already, please take a moment to review the steps and information available HERE.

    If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue.

    Quicken does not have access to the financial institution's servers to correct the problem.

    This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    Thank you,

    -Quicken Tyka
    ~~~***~~~
  • Thanks for the response, however it’s not a problem with any individual institution. It’s that Quicken is slow to update- eventually it finishes sometimes without error. Also the link provided doesn’t seem to work for me (at least not from my phone).
This discussion has been closed.