What Damage Did the Last Patch Do - Lots!!! EDIT --> was due to my Ransomware being turned ON

Ernie Hayden

Last week My Quicken Home and Business Uploaded an automatic patch/update. After that day I have had the following problems:

1) My Password safe is empty and I am unable to load AND SAVE passwords.

2) I cannot backup my Quicken files - When I click on CTL+B nothing happens .. the same when I use the dropdown menu under FILE.

WHAT THE HECK HAPPENED AND WHAT IS QUICKEN DOING TO FIX THIS PROBLEM ASAP?

Ernie Hayden

Today I spoke with Quicken Technical Support. The problem preventing the Quicken application to allow me to make a backup, do a restoration, or get the proper view of the password safe was due to me turning on the Microsoft Security Ransomware Protection Switch.

I had turned on the "Controlled Folder Access" switch thus preventing / blocking Quicken from access to multiple folders/files. Once the switch was turned off my Quicken returned to "proper" operations.

Many thanks to Quicken Technical Support for helping resolve this issue!

thecreator

Hi @""Ernie Hayden" ,

Simply restore your last Manual Backup file you created.

I had an update do what you stated happened. I simply restored the last Manual Backup I made and after I restored it, everything worked just fine.

I did not have to do anything else.

I always make a Manual Backup, before I close Quicken with Add Date to File Name checked. Especially after making changes, like downloading Transactions.

Ernie Hayden

Thanks for your thoughts but when I go to "Restore..." nothing happens. Similar to when I click on make backup.

markus1957

Run the Mondo patch from Quicken support site.  https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

Then load a backup file from just before you performed the automatic update.

Ernie Hayden

Today I spoke with Quicken Technical Support. The problem preventing the Quicken application to allow me to make a backup, do a restoration, or get the proper view of the password safe was due to me turning on the Microsoft Security Ransomware Protection Switch.

I had turned on the "Controlled Folder Access" switch thus preventing / blocking Quicken from access to multiple folders/files. Once the switch was turned off my Quicken returned to "proper" operations.

Many thanks to Quicken Technical Support for helping resolve this issue!

NotACPA

I've had NO problems with the 27.1.26.17 update.