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Migrating from Quicken Canada 2015 Home & Business to Quicken Deluxe Subscription

Hi folks,

I've settled on a Quicken Deluxe subscription and would like to migrate my old Quicken Canada 2015 install and data over.

After activating my subscription and installing via the Quicken Canada Windows installer, it seems to find my Quicken Data file OK, but when I log in via the Quicken Canada Windows app, it then asks me for an activation code, and the top left says "Quicken Home & Business" and my Quicken account web page says I have a Deluxe subscription.

I didn't see a choice to download the different versions of Quicken (Deluxe, Home & Business)... but just a US Windows and a Canada Windows link. How do I downgrade to Deluxe from Home & Business? Thanks!

Best Answers

Answers

  • Chris_QPWChris_QPW Member ✭✭✭✭
    There isn't a choice on what edition (Deluxe, Home & Business, ...) because it is all just one program.  It is the license/subscription that decides what edition/features to show you.

    Try this:
    Edit -> Preferences -> Quicken ID & Cloud Accounts -> Sign in as a different user -> yes

    Sign in again with your Quicken Id and password.
    (I'm using the latest Quicken subscription version)
  • opqopq Member
    Thanks Chris!

    Unfortunately while in Quicken's "Activate Quicken" full screen dialog, I only have File and Help at the top, no Edit.

    I tried using Chat Support too. I was chatting with Carlos, after reinstalling Quicken using the download link he provided, and even creating a new Test.qdf...
  • opqopq Member
    (Sorry hit enter too soon)

    Even when creating a new Test "Test.qdf" file when I log on using my Quicken ID, it asks me to Activate Quicken.
  • Chris_QPWChris_QPW Member ✭✭✭✭
    When you do Help -> About Quicken, what does it say about your subscription.  Is it active? (I'm guess not)

    For a subscription problem like this only Quicken support can fix it.
    (I'm using the latest Quicken subscription version)
  • opqopq Member
    Help > About only shows:

    Quicken
    Year: 2020
    Version: R25.22
    Build: 27.1.25.22
    Edition: Canada

    ... and my chat session with Quicken Support got disconnected (it said they disconnected) and so now I have to wait again to get connected.

    It seems like it's having issue activating both on Windows and Mac. Seeing as others on the Community have that setup, I'm guessing that shouldn't be an issue, right?
  • opqopq Member
    This must be it, thanks Chris!

    I bought from the US website, and on my Mac I'm using the "US version" (though it seems to just be the same version). Guess you can't use one subscription to get both US and Canada.
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