Why doesn't Quicken offer support via email?
I have a few accounts which give the CC-501 'It's not your fault" error message when updating. The FAQ says to contact Quicken Customer Support. However, there seems to always be a 15-minute wait for either chat or phone support when I'm working on Quicken. I don't need an immediate answer, but I hate waiting for chat or a call-back. I suspect email support is a bit more cumbersome for Quicken, but the representative doesn't have to be fluent in spoken English, just has to know how to write in English.
This discussion has been closed.